FAQ
Frequently Asked Questions
What materials are used in Crystaro jewelry?
Most Crystaro pieces are crafted from genuine S925 sterling silver.
Some styles may also include plated finishes or decorative stones, depending on the design. Full material details are always shown on the product page.
Is your jewelry suitable for sensitive skin?
Many of our pieces are designed with everyday comfort in mind and are suitable for customers who prefer low-irritation materials.
If you have very sensitive skin, we recommend reviewing the material details on the product page before purchasing.
Will sterling silver tarnish over time?
Sterling silver may naturally oxidize over time, especially when exposed to moisture, perfume, lotion, or sweat.
This is normal and can usually be reduced with proper care and storage.
How should I care for my jewelry?
We recommend storing your jewelry in a dry place, avoiding harsh chemicals, and cleaning it gently with a soft cloth after wear.
Proper care helps preserve shine and extend the life of the piece.
Do you ship to Singapore?
Yes, we support shipping to Singapore.
Shipping details and available delivery options will be shown at checkout.
How long does shipping take?
Orders are typically processed within 1–3 working days.
Estimated delivery time is usually 7–20 working days, depending on destination and courier conditions.
Can I track my order?
Yes. Once your order is shipped, tracking information will be provided where available.
Can I return or exchange my order?
Yes, eligible items can be returned or exchanged within our return policy period.
Please visit our Returns & Exchanges page for full details.
Do you offer gift-ready packaging?
Selected orders may include elegant packaging suitable for gifting.
If you are purchasing for a special occasion, feel free to contact us before ordering.
How can I contact Crystaro?
You can reach us at contact@crystaro.com.
We usually reply within 48 working hours.